FAQ
Frequently Asked Questions
ACCOUNT INFORMATION
- How can I join Win Win Apparel?
We only sell to customers who own a business. We require that you submit your business license, state certifications and/or federal tax ID is required. Please “Register” on our website and include all required information.
- I am having problems uploading my license or permit ?
Send us an email at info@winwinapparelusa.com or call us at 323.846.8712
- I own a business, but I do not have my license or permit yet, I am unable to provide it what can I do?
Please contact our customer service team and one of our team members will assist you. Send us an email at info@winwinapparelusa.com or call us at 323.846.8712
- How come I can't login even if I am already registered?
After registering it will take 1-2 business days to verify your information and allow access to our online store. If after 3 business days you still cannot login to your account, please contact us.
- Help! I forgot my password.
No worries! Just press on "Reset Password?" under the login button.
ORDERS
- Did you receive my order?
After you place you order, you should be directed to an order confirmation message which will contain your order number. This information will also be emailed to you.
- Can I make changes to my order?
If we have not shipped your order, you can catch us by calling our corporate office number: 323.846.8712
- When will I know how much it is for shipping ?
We calculated shipping after checkout once we have your order packed, weighted, and ready to ship. If you would like for us to contact you before we the amount is charged or have a special request please let us know .
- When will my card be charged?
Before your card is charged, we pre-authorize the amount on your card to be sure you have sufficient funds. We only charge your card once the order is packed, weighted, and ready to ship.
- Will I be notified if a style on my order is sold out?
We indicate any sold out items on your invoice. You will not be charged for any styles you do not receive.